Case study: Faith + Grace Therapeutic Services

From college friends to licensed therapists, doctors Ross and Martin-Cuellar shared ambitions beyond their own career success.

They founded Faith+Grace, a therapeutic services and consultation office, in 2019 with the mission to empower other therapists by providing the space, tools, resources, and community to support them in their private practice. Their idea was a success, and within a couple of years, Faith+Grace knew they needed a virtual receptionist service that could accommodate their rapid growth.

“We started with a smaller answering service,” says Dr. Christine L. Ross, PhD (pictured left). “But we needed direct transfers, a team to update the script, and a service that could accommodate our growing needs as we went from four to thirty clinicians within a short time frame.”

That’s when Faith + Grace switched to WellReceived.

Growth—without the growing pains

A friendly, professional voice on the line 24/7 allowed Faith + Grace to improve their service while also reducing costs and risks—essential for therapists who handle crises, emergency and after-hours needs.

The rapid growth Faith + Grace experienced required a responsive team on hand 24/7. Script updates, scheduling changes, and appointments need to be managed quickly and efficiently. WellReceived’s bilingual services even meant that Faith + Grace’s Spanish-speaking callers received the same excellent level of service.

“The beauty of WellReceived’s flexible plans is their ability to scale up or down with you,” says Brand Leader Stephanie Maharjan. “We don’t believe in locking customers into long-term contracts. Real care means listening to our clients’ needs.”

Putting patients first

Dr. Ross found that the ability to leave notes for WellReceived receptionists to highlight changes or urgent messages was invaluable. And having all calls recorded for quality and accountability aligned with Faith + Grace’s dedication to serving their clients.

Still have questions? Dr. Ross has this advice for those considering an answering service:

“An answering service has to provide a high level of care to meet the needs of our customers, so we looked for a provider that really cares about our business, service, and people.”

To find out how WellReceived can help you care for your patients, get in touch with our team today!