Keep your healthcare practice open around the clock with professional medical receptionists. Give the best care with a team of real people handling your incoming calls. Compared to an in-house receptionist, a healthcare answering service is a cost effective way to cover your front desk.
Exceptional care from the first phone call
Your calls your way
Reception call flows customized to your practice's procedures.
Discover what our clients love most about WellReceived.
Being able to communicate with the receptionists without having to call every time has been invaluable. When we are closing early or forwarding calls, I just let them know using the app. It has been an easy way to streamline the practice: rather than having to lose time sorting through messages when we open.
Rachel, Care Coordinator
Trusted by healthcare professionals
FAQs
What is a medical reception service?
A medical reception service specializes in answering calls for medical practitioners. A team of professional medical receptionists answer calls and live chat messages 24/7, as if they were in your office.
Are you a call center?
No. Our team works from their respective home offices. This distributed model isn't vulnerable to service outages or natural disasters.
Are you HIPAA compliant?
Yes. At WellReceived, we protect the privacy of every patient and keep personal and health information secure. Each member of our team is trained in HIPAA compliance.
How will I access my messages?
Access your messages from the WellReceived app on your computer or mobile phone. Your password keeps patient messages protected. Get HIPAA-compliant text alerts when new messages are in your inbox.
Will I be locked into a contract?
No contract required. We want you to have the best plan for your needs. You can choose to increase or decrease your plan based on your monthly call volume.
Do you offer chat or video conferencing software?
We do! Our medical receptionists can answer chats directly on your website using your plan minutes. You can also offer HIPAA-compliant video appointments through your Setmore Health account.
How do I get started?
Ready to get started? Our friendly sales representatives can't wait to meet you. Click the button below to book a free consultation today.
There is no charge for the first 30 interactions under 30 seconds per billing cycle. All interactions are rounded up to the nearest minute and billed in 1 minute increments.
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