physical therapy answering service

FAQs

• Is your answering service equipped to handle appointment scheduling and urgent calls?

  Absolutely. Every patient’s treatment plan differs, so precise scheduling is vital to meeting recovery goals. Our team is trained to handle these types of calls and chats. Your clinic can accommodate emergency sessions with a reliable scheduling system without disrupting the practice's regular flow.

• How do you ensure the security of patient information and compliance with HIPAA regulations?

  We take several measures to safeguard your patients’ privacy and maintain regulatory compliance. All communications (from call recordings to messages) are password-protected, including the patient portal. You can learn more about how we ensure our service is HIPAA-compliant here.

• Can your service accommodate the diverse hours of physical therapy practices, including 24/7 availability?

  Yes. Whether it's late at night, the weekend, or a national holiday, our service for physical therapists can assist your patients. With round-the-clock answering, you don't have to worry about missed appointments or interrupted therapy sessions. Rest assured, your patients will receive a friendly response whenever needed.

• Do you have experience working with other physical therapy practices, and can you provide references or case studies from similar clients?

  Yes. Our medical answering service routinely works with physical therapy practices, providing their clients with 24/7 bilingual communication, self-scheduling, live chat, and more. You can see how we’ve helped other clients, including a dental practice and a therapeutic service.